Fortuna Terms and Conditions – Official Platform Usage Guide

These Terms and Conditions ("Agreement") govern the use of the fortuna platform, accessible via fortuna.ad and all associated subdomains. By accessing, registering for, or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by all terms contained in this document.

By registering an account at Fortuna, you confirm that you have fully read and understood these Terms and Conditions, our Privacy Policy, and our Responsible Gaming Policy. These three documents together form a comprehensive agreement between you and Fortuna.

These terms apply to all services offered by fortuna, including slot games, Live Casino, Fish Shooting Games, bingo, promotions, and all other platform features. Any new services added in the future are also subject to these terms unless otherwise stated.

Fortuna services are available only to individuals who meet all of the following criteria:

• Age 21 years and above on the date of registration
• Valid Malaysian citizen or resident
• Not appearing on any self-exclusion or platform ban list
• Has never had an account terminated at Fortuna due to fraud or breach of terms
• Registering voluntarily and not under coercion from any party

Each player is only permitted to hold one account only at fortuna. Multiple accounts, whether using different names, email addresses, phone numbers, or banking details, are strictly prohibited and may result in the suspension of all associated accounts and freezing of any existing balances.

Identity Verification (KYC)

Fortuna enforces a strict identity verification process in line with international industry standards. You may be required to submit the following documents at any time:

• A copy of a valid identity card (MyKad) or passport
• Proof of current residential address (recent utility bill or bank statement)
• Proof of ownership of the payment method used

Failure to complete identity verification within the specified timeframe may result in restrictions being placed on your account, including withdrawal blocks until the KYC process is completed.

You are solely responsible for keeping your account login credentials secure. Fortuna recommends the following steps to protect your account:

• Use a unique, hard-to-guess password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols
• Activate two-factor authentication (2FA) via a supported authenticator app
• Do not share your login credentials with anyone, including family members
• Log out of your account after each session, especially on shared devices
• Contact Fortuna support immediately if you suspect your account has been compromised

All activity occurring in your account is considered to have been carried out by you, unless you have reported loss of access to fortuna in a timely manner. fortuna is not liable for any losses arising from a player's negligence in safeguarding their own account.

Deposit Methods

Fortuna accepts deposits via a range of local Malaysia payment methods for players' convenience:

• DuitNow — Instant interbank transfer
• FPX (Financial Process Exchange) — Online payment via your preferred bank
• Touch 'n Go eWallet — Touch 'n Go digital wallet
• GrabPay — GrabPay digital wallet
• Boost — Boost digital wallet

All deposits are credited to your fortuna account instantly once payment is successfully confirmed by the system. fortuna does not impose any additional charges on deposit transactions.

Withdrawal Requirements

Withdrawals may be made at any time subject to the following conditions:

• Account KYC verification has been fully completed
• All applicable bonus wagering requirements have been met
• Withdrawal amount must not be less than the minimum limit set
• The withdrawal method must match the deposit method used

Withdrawals are typically processed within 1 to 3 working hours. Fortuna reserves the right to request additional verification for any withdrawal request deemed unusual or inconsistent with the account's normal transaction patterns.

Fortuna offers a variety of bonuses and promotions to members from time to time. All offers are subject to specific terms stated on their respective promotions pages. The following general conditions apply to all Fortuna bonuses:

• Each bonus has a wagering requirement which must be met before a withdrawal can be made
• Welcome bonus is available to new players making their first registration and deposit only
• Each player is eligible to claim any promotion once only, unless otherwise stated
• Fortuna reserves the right to void any bonus if fraud or misuse is suspected
• Bonuses already used for gameplay cannot be refunded under any circumstances
• The use of automation software or bots to fulfil wagering requirements is prohibited and may result in account termination

Fortuna reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. All decisions made by Fortuna regarding bonuses and promotions are final and binding.

All games available on the fortuna platform operate according to their own specific rules, which can be found in the help section of each game. The following general principles apply to all games:

• The outcome of every game is determined by a Random Number Generator (RNG) that has been audited and certified by independent international bodies
• The RTP (Return to Player) values displayed are verified figures reflecting long-term averages — not a guarantee of wins in any single session
• In the event of a technical disruption during a game session, fortuna will resolve the outcome based on valid server records
• Any attempt to exploit bugs or vulnerabilities in the game system is prohibited and will result in account termination and forfeiture of all wins
• Winnings obtained through illegitimate means or fraud will not be paid out under any circumstances

For live casino games, players are required to respect the dealer and fellow players. Offensive language, threats, or any disrespectful behavior in the live chat room is strictly prohibited and may result in suspension of access to the live casino section.

Fortuna is committed to maintaining a safe, friendly, and fair environment for all players. Players are required to observe the following code of conduct at all times while using the platform:

• Providing accurate, truthful, and up-to-date information during registration and all interactions with fortuna
• Not using third-party software, bots, automated scripts, or any tools that provide an unfair advantage
• Not colluding with other players to manipulate game outcomes
• Not using the fortuna platform for any unlawful activity, including money laundering
• Respecting decisions made by the support team and refraining from threats or any form of harassment

You may close your Fortuna account at any time by contacting our customer support team. Before closure, ensure all eligible balances have been withdrawn and no outstanding wagering requirements remain.

Fortuna reserves the right to suspend or terminate any player's account without prior notice in the following situations:

• Violation of any term within this document
• Suspected fraudulent activity or money laundering
• Failure to complete KYC verification within the specified timeframe
• Request from a competent authority
• Duplicate registration or bonus system abuse

If an account is terminated due to a terms violation, fortuna reserves the right to withhold any existing balance pending the outcome of an investigation. Balances confirmed as legitimate will be returned to the player within a reasonable timeframe.

The fortuna platform is provided "as is" and fortuna makes no representations or warranties regarding continuous availability, accuracy of information, or suitability of the platform for any particular purpose. fortuna is not liable for:

• Financial losses arising from game outcomes that are the result of fair random processes
• Service disruptions caused by factors beyond Fortuna's control, such as internet infrastructure issues
• Data loss or damage resulting from player negligence
• Unauthorised third-party actions resulting from a player's negligence in securing their account

Fortuna's maximum liability to any player under any circumstances shall not exceed the total net deposits made by that player in the 30 days prior to the claim being made.

Fortuna reserves the right to amend these Terms and Conditions at any time. Any material changes will be communicated to players via:

• In-platform notification at least 7 days before changes take effect
• Email to the registered address on your account
• A notice prominently displayed on the platform's home page

Your continued use of the fortuna platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you disagree with the amendments, you have the right to close your account before the effective date.