At Fortuna, we believe that true entertainment starts with safety. We provide the tools, guidance, and support every player needs to enjoy a healthy, safe, and controlled gaming experience.
Online gambling is entertainment, not a way to generate income or resolve financial problems. If you find yourself playing to recover losses, borrowing money to gamble, or feeling anxious when you are not playing — these are warning signs that should be taken seriously. Fortuna is here to help you regain control before things escalate.
We provide a range of tools you can use directly through your account to manage your gaming habits
Set the maximum deposit amount you allow within a given period. Once the limit is reached, the fortuna system will decline any further deposit attempts until the limit period expires. Requests to increase the limit are subject to a 48-hour cooling-off period for your protection.
Set a maximum duration for each gaming session. When the set time is almost up, fortuna will display a reminder notification. Once the limit is reached, your session will end automatically so you do not unintentionally play beyond your intended time.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, 72 hours, or up to 7 days. During this time, your account will be blocked from all betting activity. Your account balance remains safe and can be withdrawn.
If you feel you need to stop playing for a longer period, use the Self-Exclusion feature to block your account for 1 month, 3 months, 6 months, 1 year, or permanently. Permanent exclusion requests cannot be reversed.
Access a full report of your gaming activity, deposits, and withdrawals at any time through the History section in your account. This transparency helps you evaluate your own gaming habits more clearly and objectively.
Fortuna sends automatic notifications when you are approaching the deposit or time limits you have set. These reminders are designed to help you make more mindful decisions before continuing to play.
Responsible gaming means enjoying betting as entertainment within limits you can afford — in terms of both time and money. It is not about avoiding play, but about playing in a way that does not affect your daily life, family relationships, or mental health.
At Fortuna, we understand that most players in Malaysia play for fun — to feel the thrill of casino games, the excitement of slots, or the challenge of a live table. We want that experience to stay positive and enjoyable for everyone.
That is why we have built a responsible gaming system integrated directly into the platform — not just a compliance checkbox, but tools that are genuinely useful in our players' real lives.
Many people do not realise they have a gambling problem until it has become serious. Here are some early warning signs to watch for in yourself or someone you care about:
If you identify three or more of the above signs in yourself, we encourage you to contact the fortuna support team or use the Self-Exclusion feature immediately.
Fortuna enforces a minimum age requirement of 21 years for all platform users. We take this obligation seriously and implement a strict age verification process during account registration.
All new accounts are required to complete the KYC (Know Your Customer) process before the first withdrawal is processed. This includes identity card verification and a live selfie to confirm the player's identity and age.
If you discover someone under the age of 21 using this platform, please contact our support team immediately. We will take prompt action to investigate and close the account in question.
For Parents & Guardians: If you are concerned that your child may be accessing online gambling platforms, consider using parental control software on their devices. We also encourage open conversations with children about the risks of gambling.
Access the platform via the Fortuna website or mobile app and log in using your credentials.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In the settings menu, look for the "Responsible Gaming" or "Player Safety" section to view all available tools.
Choose the type of limit you want, enter the appropriate value or duration, and confirm your selection. Limits take effect immediately.
The fortuna support team is available 24/7 via Live Chat to help you set limits, activate exclusions, or learn more about responsible gaming.
Answer these questions honestly to evaluate your own gaming habits:
If your answers frequently fall on the third option, we encourage you to speak with our support team or use the Self-Exclusion tool.
Daily, weekly, and monthly deposit controls that you can set yourself.
Takes effect immediatelyAutomatic logout after your set play time period ends.
Adjustable in accountTemporarily block your account for 24 hours to 7 days without losing your balance.
1 – 7 daysBlock your account for 1 month up to permanently — an option for serious recovery.
1 month – permanentThe fortuna Support Team is available 24 hours a day, 7 days a week to help you activate self-protection tools or simply talk through any concerns you may have.
Live Chat in-platform
Answers to the most frequently asked questions about responsible gaming at Fortuna