Fortuna takes your privacy seriously. We are committed to protecting every piece of personal information you share with us, and ensuring your data is managed transparently, securely and responsibly.
Six core data protection principles that Fortuna practises to ensure the security of every player's information
All data transmitted between your device and fortuna's servers is protected with bank-grade 256-bit SSL encryption. No sensitive information moves without a robust layer of security.
Your personal data is stored on servers protected by multi-layered firewalls and audited regularly. Only authorised personnel may access that data for legitimate operational purposes.
A role-based access control (RBAC) system ensures that only individuals who genuinely need your data to perform their duties can access it. Every access is logged and monitored.
Fortuna has never and will never sell, rent or trade your personal data to any third party for advertising or marketing purposes without your explicit consent.
Fortuna's Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are recognised and respected in every aspect of our operations.
This Privacy Policy is reviewed and updated periodically to ensure it remains relevant to technological developments and the latest data protection law changes in Malaysia.
Fortuna ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy transparently explains how we collect, use, store and protect your personal information when you use the Fortuna platform, accessible at fortuna.ad.
By registering or continuing to use the Fortuna platform, you confirm that you have read and fully understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
Our Commitment: Fortuna has never sold your personal data. We only use your information for platform operations, service improvement and compliance with applicable laws in Malaysia.
This policy applies to all users of the Fortuna platform, including visitors without an account, registered members, and anyone who interacts with our customer support services through any official communication channel.
Fortuna collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:
Fortuna only collects data that is strictly necessary to operate the platform safely and comply with legal requirements. We practise the principle of data minimisation — no more, no less.
The information we collect is used solely for lawful and transparent purposes. Here are the primary ways we use your data:
| Purpose of Use | Legal Basis | Data Used |
|---|---|---|
| Player account management | Contract performance | Identity, email, phone number |
| Deposit & withdrawal processing | Contract performance | Financial information, KYC |
| Age verification & KYC | Legal obligation | Date of birth, identity documents |
| Fraud prevention & anti-money laundering | Legal obligation | Transactions, activity patterns, IP |
| Customer Support | Legitimate interest | All account-related data |
| Platform improvement | Legitimate interest | Technical data, usage patterns |
| Promotional communications (with consent) | Consent | Email, phone number |
We will not use your data for any purpose other than those stated above without obtaining your consent first. If you do not wish to receive promotional communications, you may withdraw that consent at any time through your account settings.
Fortuna does not share, sell or disclose your personal data to third parties except in the following limited and controlled situations:
Important: All third parties working with fortuna are required to sign a strict Data Processing Agreement and comply with privacy policies that meet at least the same standard as fortuna's. They are prohibited from using your data for their own purposes.
The fortuna platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Below are the types of cookies we use:
These cookies are required for the platform's core functions such as login authentication, session management, and security. Without them, the platform cannot operate properly. You cannot disable cookies in this category.
These cookies collect information about how you use the platform — which pages are visited most frequently, how long you spend on each page, and any error messages that appear. This information helps us improve how the platform functions.
These cookies remember your preferences such as selected language, display theme, and other personal settings to provide a more personalised experience on every visit.
We use internal analytics tools to understand overall platform usage patterns. This data is used in aggregate form and cannot be identified at an individual level.
Cookie Controls: You can manage cookie settings through your browser preferences at any time. Disabling certain cookies may affect the functionality of some parts of the platform.
Fortuna continually invests in the latest cybersecurity infrastructure to ensure your personal data is always protected. Key security measures we employ include:
In the Event of a Data Breach: While we take all reasonable precautions, no system can guarantee 100% absolute security. In the event of a data breach affecting your information, fortuna will notify you within 72 hours via your registered email.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Fortuna:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
You may request the deletion of your data, subject to applicable legal obligations.
You may object to the processing of your data for specific purposes such as marketing communications.
You may request your data in a machine-readable format for portability.
You may request that we restrict how we process your data under certain circumstances.
To exercise any of the above rights, contact the fortuna Privacy team by email [email protected] or Live Chat within the platform. We will process your request within 14 business days.
Fortuna retains your personal data only for as long as it is necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. The following are our data retention guidelines:
Once the retention period expires, your data will be permanently deleted or anonymised in a manner that ensures it can no longer be linked to your identity.
In the course of operating the platform, your personal data may be processed or stored outside Malaysia by the cloud infrastructure providers we use. Fortuna ensures that any international data transfers are carried out with adequate safeguards:
Fortuna prioritises infrastructure providers with data centres in the Asia Pacific region to minimise the need for cross-border data transfers and ensure optimal platform performance for users in Malaysia.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our Privacy Team will respond to all enquiries within 3 working days and resolve more complex complaints within 14 business days. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia.
Policy Updates: This Privacy Policy may be amended from time to time. Any significant changes will be communicated to you via in-platform notifications and your registered email at least 7 days before the changes take effect. The latest update date is always displayed at the top of this document.